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Frequently Asked Questions
Account & Billing
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your email.
How can I update my billing information?
Go to Account Settings > Billing to update your payment method and billing address.
Can I cancel my subscription?
Yes, you can cancel anytime from your account settings. You'll have access until the end of your billing period.
Courses & Learning
Can I download course materials?
Yes, instructors can enable downloads for course materials. Check the course details.
How do I get a certificate?
Complete all course requirements and pass the final assessment to earn your certificate.
Can I access my courses offline?
Yes, download the MyLMS mobile app to access your courses offline.
Technical Issues
What browsers are supported?
MyLMS works on Chrome, Firefox, Safari, and Edge. Ensure you're using the latest version.
Why is the video not playing?
Check your internet connection, clear browser cache, or try a different browser.
How do I report a bug?
Use the "Report a Problem" button in your account settings or contact our support team.
System Status
All systems operational. Check our status page for real-time updates.